A portlet approach is where CRM's data is embedded within another application. A portal style integration is where the Sage CRM interface becomes the User Interface for the other system. Integrations range from loosely coupled or attached systems to tightly coupled portals and portlets. The Database is open with a published application data model.Īn integration with an external system will vary dependent on the business need. NET application extensions and of course Client Side scripting including REST based Ajax calls. The Sage CRM SDK supports an open web services API, a COM programming interface, the creation of. Sage CRM has a range of integration SDKs (Software Development Kits) which can be used to address customer specific integration requirements. The information that the business needs should be captured at it's point of origin (whether the Sales department, Finance Team, or support desk) and then have that data automatically propagated to all relevant fields throughout the Sage front and back-office environments without having to wait for it to be re-keyed and re-validated as it passes from one system to the next. One such driver is the ideal that there should be only a one time data capture of any item of business information. There are many business drivers that encourage an organization to develop integrations with other systems. This capability is very important to your business and for the delivery of better business management. Thanks to its open architecture and web services interface, Sage CRM enables easy integration with other business applications and on-demand services. From when Sage CRM was first developed the product has always been open to integration and extension.

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